Shipping policy

Shipping Policy

Last updated: [PREENCHER 4 — data]

We ship worldwide, and we publish the real number of days rather than a comfortable one. An expectation set correctly here is a dispute that never happens later.

Order processing

Orders are processed within 1–3 business days of payment. Orders placed on weekends or public holidays are processed on the next business day.

Delivery times

The delivery window for each product is stated on its product page and repeated in your confirmation email. As a general guide:

Destination	Standard delivery	Tracked
United Kingdom	5–9 business days	Yes
Germany, France, Italy, Austria	5–10 business days	Yes
Rest of the European Union	7–12 business days	Yes
United States and Canada	7–14 business days	Yes
Rest of the world	10–20 business days	Yes

These windows begin after dispatch, not at the moment of ordering, and exclude customs clearance delays, which we do not control.

Shipping cost

Shipping cost is calculated at checkout based on your destination and shown in full before you confirm payment. Where free shipping applies, it is stated on the product page and at checkout.

Tracking

Once your order is dispatched you receive a confirmation email with a tracking number. Every order is tracked from our fulfilment centre to your door. Tracking information can take 24–72 hours to become active after dispatch — this is normal and does not mean the parcel is lost.

If tracking has not moved for more than 10 business days, write to service@bloomholm.com and we will open an investigation with the carrier.

Split shipments

Orders containing several items may arrive in more than one parcel, at no extra cost to you. Your tracking email will say so when that happens.

Where we ship from

Depending on the product and your destination, orders are dispatched from fulfilment partners in the European Union, the United Kingdom or Asia. The dispatch origin is stated on each product page before you buy.

Customs, duties and import taxes

Bloomholm ships from a United States company and from international fulfilment partners. The price you pay at checkout covers the product and shipping only — it does not include local import duties, import VAT or customs handling fees.

Depending on your country and the value of your order, your customs authority may charge these on arrival. They are set by your local authority, payable by the recipient, and cannot be calculated or collected by us in advance. Your carrier will contact you if anything is due before delivery.

We do not mark parcels as gifts and we do not declare a lower value than what was paid.

If a parcel is refused at delivery because you did not wish to pay the local charges, it is treated as a return: we refund the product value once the parcel reaches us, less the original shipping cost and any return fees charged by the carrier.

Incorrect address

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we refund the product value less the shipping cost, or reship at your cost. Contact us within a few hours of ordering if you need to correct an address — once dispatched, we cannot change it.

Lost or undelivered parcels

If a parcel is confirmed lost by the carrier, we replace it or refund it in full, at your choice. If a carrier records a delivery you did not receive, tell us within 14 days of the recorded delivery date and we will investigate with the carrier before deciding on a replacement or refund.