Refund policy

Return & Exchange Policy

Last updated: [PREENCHER 4 — data]

In short: wherever you are in the world, you have 14 days from delivery to change your mind, for any reason. Write to service@bloomholm.com and we will send you the return address. Refunds are issued within 14 days of us being informed, to the original payment method. Faulty or wrong items are our cost, always.

1. Our 14-day return policy — all countries

Bloomholm ships worldwide, and the same rule applies everywhere: you may return any item within 14 days of delivery, for any reason, without having to justify your decision.

How to start: email service@bloomholm.com with your order number and which items you want to return. We reply within 1–2 business days with the correct return address and instructions.

Please do not send anything back before we confirm the address — parcels returned to the wrong facility cannot be traced or refunded.

2. Statutory right of withdrawal — EU and UK consumers

If you are a consumer resident in the European Union or the United Kingdom, you also hold a statutory right of withdrawal, which exists independently of our policy above.

Withdrawal period: fourteen (14) days, without giving any reason. The period begins on the day you — or a third party you name, other than the carrier — take physical possession of the goods. Where an order is delivered in several parts, the period begins on the day the last item arrives.

How to exercise it: send us an unequivocal statement of your decision to withdraw, by email to service@bloomholm.com or by post to [PREENCHER 1 — razão social], 500 4th St NW, Suite 102 #1963, Albuquerque, NM 87102, USA. You may use the model form on our Right of Withdrawal page, but you are not obliged to. Sending your message before the period expires is enough to meet the deadline.

3. Refunds

If you return an item under either section above, we reimburse all payments received from you, including the standard delivery cost you paid.

Timeline: without undue delay and no later than fourteen (14) days from the day we are informed of your decision.

Method: the same means of payment used for the original transaction — card, PayPal, Shop Pay, Apple Pay — unless expressly agreed otherwise. No fee is charged for the reimbursement.

We may withhold reimbursement until we have received the goods back, or until you provide evidence that you have sent them, whichever comes first.

4. Returning the goods

Send the goods back without undue delay and no later than fourteen (14) days from the day you tell us you are returning them.

Return address: write to service@bloomholm.com to open a return. We will send you the exact return address and instructions. Please do not send anything back before we confirm the address — parcels returned to the wrong facility cannot be traced or refunded.

Return shipping cost: you bear the direct cost of returning the goods, unless the item is faulty, damaged or not what you ordered — in which case we pay.

5. Condition of returned goods

To receive a full refund, return the items in the condition in which you received them:

Complete, with all parts, seals and accessories included.
In the original packaging where possible, or packaging that protects the item equally well.
Handled only as much as necessary to establish the nature and characteristics of the item — the way you would examine it in a shop.

You are liable for any diminished value resulting from handling beyond that. A planter that has been filled with soil and planted, for example, cannot be returned as new.

6. Exceptions

Returns are not accepted, and the statutory right of withdrawal does not apply, for:

Goods made to your specification or clearly personalised.
Sealed goods that are not suitable for return for reasons of hygiene, where the seal was broken after delivery.
Goods that, by their nature, become inseparably mixed with other items after delivery — for example substrate or soil that has been opened and used.
Live plants and perishable goods, where offered.

7. Damaged or defective items

If your item arrives damaged or faulty, email service@bloomholm.com with photos of the item and of the outer packaging. We resolve it under your statutory warranty rights, which run for two years in the EU and the UK and for the period provided by law elsewhere. That may mean a replacement, a repair or a full refund including return shipping. We do not ask you to send a damaged item back before we replace it.

8. Wrong item received

If you received something you did not order, we ship the correct item at our cost and arrange the return of the wrong one at our cost.

9. Exchanges

We do not run an automated exchange system. If you want a different item, request a refund under the process above and place a new order — it is faster, and you keep control of the money in the meantime.